Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

Account Registration Information:

• Full name, email address, phone number
• Company name and business information
• Billing address, job title or role
• Account credentials (username, password)

Payment Information:

• Credit card or debit card information
• Bank account information (for ACH payments)
• Billing address and transaction history

Note: Payment information is processed securely by our third-party payment processor (Stripe). We do not store complete credit card numbers on our servers.

Customer Data (Content You Create or Upload):

• Contact lists (names, phone numbers, email addresses of your customers)
• Call scripts and messaging templates
• Custom AI prompts and configurations
• Business descriptions and settings
• Calendar integrations and scheduling preferences

1.2 Information Collected Automatically

Usage Information:

• Call logs (caller ID, call duration, call time, status, direction)
• SMS/text message logs (sender, recipient, content, timestamp, delivery status)
• Call recordings and transcripts (if enabled)
• AI conversation data and interaction logs
• Feature usage patterns and dashboard activity

Device and Technical Information:

• IP address, browser type and version
• Operating system, device type
• Cookies and similar tracking technologies

1.3 Information from Third-Party Services

We integrate with and receive information from third-party services you connect:

• Twilio - Phone numbers, call and SMS metadata, carrier information
• OpenAI - AI conversation processing data, speech-to-text transcriptions
• Google Services - Calendar events, availability, email metadata
• Calendly - Scheduling preferences, availability data, appointment information

1.4 Call Recordings and Transcripts

If you enable call recording features:

• Audio recordings of telephone conversations
• AI-generated transcripts of recorded calls
• Sentiment analysis and conversation summaries

2. How We Use Your Information

2.1 To Provide and Improve the Services

• Create and manage your account
• Process your transactions and manage billing
• Provide customer support and respond to inquiries
• Deliver AI-powered calling, messaging, and automation services
• Generate call recordings, transcripts, and analytics
• Monitor and analyze usage patterns to improve Services

2.2 For Business Operations and Legal Compliance

• Comply with legal obligations, court orders, and regulatory requirements
• Enforce our Terms of Service
• Detect, prevent, and address fraud, security issues, and abuse
• Protect our rights, property, and safety

2.3 For Marketing (With Consent)

With your consent, we may send promotional materials about new features. You can opt out at any time by clicking "unsubscribe" in our emails or contacting us at sales@sandossolution.com.

3. How We Share Your Information

3.1 We Do NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

3.2 Service Providers

We share information with trusted third-party service providers:

• Twilio - Telephony infrastructure
• OpenAI - AI-powered features
• Stripe - Payment processing
• Cloud providers - Data storage and computing

All service providers are contractually required to use your information only for specified purposes and implement appropriate security measures.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

4. Data Security and Protection

We implement commercially reasonable safeguards including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security assessments
• Employee training on data security

While we strive to protect your information, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention and Deletion

• Account Information: Retained while active, then 7 days after termination for retrieval
• Call Recordings: Retained according to your plan settings (30 days to 1 year)
• Transaction Records: Retained for 7 years for tax/accounting requirements
• Usage Logs: Retained for 1 year

You may request deletion of your personal information by contacting us at sales@sandossolution.com.

6. Your Privacy Rights

You have the following rights:

• Right to Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal information
• Right to Data Portability: Request your data in a machine-readable format
• Right to Opt-Out: Opt out of marketing communications

To exercise your rights, email us at sales@sandossolution.com with "Privacy Rights Request" in the subject line. We will respond within 45 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Authentication, security, session management
• Analytics Cookies: Understanding usage and performance
• Marketing Cookies: Delivering targeted content (with consent)

You can control cookies through your browser settings.

8. Third-Party Services and Links

Our Services integrate with third-party platforms. When you use these integrations, you are subject to the third party's terms and privacy policy. We are not responsible for third-party practices.

9. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate. By using our Services, you consent to this transfer.

11. State-Specific Privacy Rights

California Privacy Rights (CCPA/CPRA)

California residents have additional rights including the right to know, delete, correct, and opt-out of sale/sharing. Contact us at sales@sandossolution.com with "California Privacy Rights Request" in the subject line.

European Union (GDPR)

EEA residents have rights under GDPR including access, rectification, erasure, and data portability. For GDPR inquiries, contact us at sales@sandossolution.com.

12. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date and notify you via email for material changes. Continued use constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For questions or requests regarding this Privacy Policy:

• Email: sales@sandossolution.com
• Subject Line: "Privacy Inquiry"
• Mail: Sandos Solutions LLC, 6123 Berkshire Park Dr, Houston, Texas 77084

We will respond to your inquiry within 10 business days for general questions, 45 days for privacy rights requests.