Frequently Asked Questions About Iris AI

Iris AI is an AI-powered communication platform by Sandos Solutions that combines voice, SMS, and intelligent reporting into one system. It uses OpenAI's Realtime API for natural, real-time conversations and ChatGPT models for reports, analytics, and insights. Iris AI can answer calls, send texts, place voice messages, qualify leads, and even help monetize your services with Privileged Mode.

Sandos Solutions offers transparent pricing starting at $450/month for the Starter plan (450 minutes of Realtime Talking). Plans scale up to $15,300/month for Enterprise (21,600 minutes). Custom plans are available for larger businesses. All tiers unlock every feature. See the Pricing page for full details.

No. Iris AI by Sandos Solutions is designed for businesses of all sizes. The system runs from a simple web dashboard — no coding, no hardware, no IT team required.

Voice can go live same day. For texting at scale, A2P registration typically takes 1–3 weeks (carriers' timeline).

When someone calls or texts your business number, Sandos Solutions' Iris AI answers the call, speaks with the caller in a natural voice, collects information, answers questions, and can even book appointments. All conversations are recorded, transcribed, and analyzed for sentiment and other metrics.

Yes. Iris AI can transfer calls to specified phone numbers when requested by the caller or when the AI detects the conversation requires human intervention (such as an angry caller or a request for a human).

Iris AI supports 40+ languages including English, Spanish, Chinese (Mandarin/Cantonese), Tagalog, Vietnamese, French, Arabic, Korean, Russian, German, Hindi, and more. You can set a primary and secondary language for your business.

Absolutely. You can customize the greeting, tone, language, voice personality (12 options), and specific responses for different scenarios through the web interface and its prompts.

Yes. Via SMS or voice, Iris AI can offer time slots, book, reschedule, or cancel appointments, then send confirmations automatically.

Google Calendar and Calendly are supported today (two-way sync and webhooks). By default, Sandos Solutions provides an internal local calendar for users who don't have either.

Yes. Sandos Solutions offers HIPAA compliance features including PHI encryption, authorized user management, minimum necessary standard, audit trails, and BAA support. Compliance add-on available from $149/month.

Yes. Iris AI includes GDPR compliance features: data subject rights, consent management, data portability, right to erasure, and processing records.

Sandos Solutions protects your data with AES-256 encryption at rest, TLS encryption in transit, automatic PII/PHI redaction, configurable retention policies, audit logging, and legal hold support.